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Terms & Conditions
EBUYER (UK) LIMITED
CONSUMER TERMS OF SALE
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
These terms of sale apply to all goods supplied by Ebuyer (UK) Limited via www.ebuyer.com. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
The contract is subject to your right of cancellation (see condition 5).
We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.
Ebuyer UK Ltd may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on ebuyer.com. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: 0871 521 33 00.
Every effort is made to ensure that prices shown on ebuyer.com are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:
- placing a new order at the correct price for those goods;
- cancelling the whole of your order; or
- Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.
If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.
If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.
If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.
The price of an item does not include the delivery charge, which will depend on the delivery method you choose.
3. Payment
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery and failure. If payment fails your order will be cancelled.
Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.
There will be no delivery until clear funds have been received.
4. Delivery
Delivery will be made to the address specified when you complete your order.
Should you want to change the shipping address after the goods have dispatched from us a charge of £10 will be required (a redirection approval is subject to your order and account status).
Orders placed before the specified cut off time will be processed and delivered as per your request, providing further security checks are not required and all goods are available.
If delivery cannot be made to your address for reasons under eBuyer’s security policies you will be informed as soon as possible.
If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Ebuyer will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Ebuyer. If you fail to return the goods eBuyer we reserve the right to deduct any costs incurred by retrieving the goods from you.
We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Ebuyer will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this even, Ebuyer will inform you of any delay as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.
5. Your right of cancellation
Please note that this policy has some limitations and does not apply to business customers. For business terms and conditions click here.
You have the right to cancel your contract with eBuyer at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by using our eNote system. Click here for the eNote system.
Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Ebuyer at your own cost unless the goods are faulty or mis-described. Please follow our returns on-line procedure by clicking here.
You will be credited for the goods within 30 days of notifying Ebuyer of the cancellation.
You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.
6. Refund policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
7. Warranty
All new goods supplied by Ebuyer have a 12 months warranty period from the date the goods were delivered (unless otherwise stated and excluding laptop batteries which carry a 6 month warranty). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure. Click here to return an item to Ebuyer.
Please note that the warranty does not apply to ex-display items or cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer?s or Supplier?s instructions, or any alteration or repair carried out without the Ebuyer's prior written approval.
7.1 Faulty Product
If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The good should be returned to us in line with our returns instructions which can be seen by clicking here.
If the goods are less than 28 days old you have the option of a refund or direct replacement.
If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:
- Try to repair the item
- If we are unable to repair we will replace with the same item
- If we are unable to replace we will issue a refund in line with our refund policy.
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
7.2 Products Dead On Arrival
In the unlikely even of you receiving goods that do not work upon arrival with you, you must notify us within 10 days. The good should be returned to us in line with our returns instructions. Please click here.
Once we have received the goods back at eBuyer we will test the product for the fault. If the fault is verified we will either:
- Replace with the same item
- Refund in line with our refund policy
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
7.3 Products Damaged On Arrival
In the unlikely even of you receiving a damaged product you should notify us in writing via our enotes system within 7 days. Enote system can be seen by clicking here.
The good should be returned to us in line with our returns instructions. Please click here for Returns information.
Once we have received the goods back at Ebuyer we will test the product for the fault. If the fault is verified we will either:
- Replace with the same item
- Refund in line with our refund policy
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
7.4 Wrong Item Delivered
If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us in line with our returns instructions, please click here.
Once we have received the goods back at Ebuyer we will confirm that it is in fact an incorrect item and either:
- Replace with the correct item
- Refund in line with our refund policy
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
7.5 Item not Required
If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us in writing via our eNote system within 10 days of receiving the product.
The good should be returned to us in line with our returns instructions, please click here.
You will be responsible for returning the goods to Ebuyer at your own cost; you will be credited for the goods within 30 days of notifying Ebuyer of the cancellation.
You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.
7.6 Extra Items Delivered
If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions, please click here for returns instructions.
If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.
7.7 Ex. display stock, Grade A, Grade B and Used stock
Wherever possible, previously used goods will be highlighted as being so, on the website at the time you place your order. All Used Goods supplied by the Supplier are warranted free from defects for 90 days from the date of supply (unless otherwise stated). Grade B stock carries a 30 day warranty. This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 90 day warranty period, you should follow the Ebuyer’s Returns procedure. In the event of a valid claim for a defect in the Used Goods is made, Ebuyer will either:
- Replace those Used Good(s), if we has available the same Used Goods(s) at the same price;
- Repair the Used Good(s); or
- Refund or re-credit you the sum you have paid for the relevant Used Good(s) within 30 days of the date that the relevant Used Good(s) are returned in accordance with the Ebuyer’s Returns procedure.
8. What is the ISO 13406-2 standard for LCD screen pixel faults?
All LCD displays sold at Ebuyer.com adhere to the ISO 13406-2 standard with regard to pixel faults. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. The below is relevant to Class II LCD panels.
The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.
The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
| Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable Defects |
|---|---|---|---|
| 1024 x 768 | 786,432 | 0.8 | 2 |
| 1280 x 1024 | 1,310,720 | 1.3 | 3 |
| 1600 x 1200 | 1,920,200 | 1.9 | 4 |
| 2048 x 1536 | 3,145,728 | 3.1 | 6 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.
| Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable Defects |
|---|---|---|---|
| 1024 x 768 | 786,432 | 0.8 | 4 |
| 1280 x 1024 | 1,310,720 | 1.3 | 7 |
| 1600 x 1200 | 1,920,200 | 1.9 | 10 |
| 2048 x 1536 | 3,145,728 | 3.1 | 16 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.
| Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable Defects |
|---|---|---|---|
| 1024 x 768 | 786,432 | 0.8 | 2 |
| 1280 x 1024 | 1,310,720 | 1.3 | 3 |
| 1600 x 1200 | 1,920,200 | 1.9 | 4 |
| 2048 x 1536 | 3,145,728 | 3.1 | 6 |
9. Limitation of Liability
Ebuyer will not be liable to you for any loss or damage in circumstances where:
- There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
- Such loss or damage is not a reasonably foreseeable result of any such breach;
- Any increase in loss or damage resulting from breach by you of any term of this contract.
Nothing in these conditions excludes or limits the liability of the Ebuyer for death or personal injury caused by our negligence or fraudulent misrepresentation.
10. Data Protection
Ebuyer will take all reasonable precautions to keep the details of your order and payment secure but unless Ebuyer is negligent, we will not be liable for unauthorised access to information supplied by you.
11. Images
Product images are for illustrative purposes only and may differ from the actual product.
12. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
13. Price Comparison Information
Ebuyer’s price comparison information is derived from software owned by a third party. Information provided is understood to be correct and is to enhance your shopping experience. Ebuyer accepts no responsibility for incorrect or incomplete information.
Ebuyer does not warrant that product descriptions, pricing, editorial commentary or any other content displayed by it and derived form the price comparison software is accurate, complete, reliable, current or error-free.
Ebuyer does not accept responsibility for the content or services of any other websites which appear within the price comparison information displayed or for any goods purchased from such websites.
The price comparison information displayed is checked daily and updated. You can check the accuracy of the data by visiting the sites referred to and should consider doing so in circumstances where price is a critical purchase factor. Comments concerning the price comparison facility we offer should be addressed to: pricecomparison@ebuyer.com
14. Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
During security checks we may ask for additional information or documentation to help support the data you supplied.
15. Tech support Terms and Conditions
Our tech support service is governed by the following terms and conditions; they do not affect your statutory rights.
Our Agreement:The following are terms of a legal agreement between you and Ebuyer UK Ltd and its associated companies. By accessing, browsing and/or using any service advertised on this site and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.
Authorisation:You the client authorises Ebuyer UK Ltd to conduct an evaluation of the machine either by Remote Assistance or Computer Service (for explanations of these services please see below) and provide an estimate of repair cost and timing. The evaluation is chargeable and no work beyond this evaluation will be charged without explicit client approval. Where necessary the client authorises Ebuyer UK Ltd, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
Order Process:By calling the Tech Support line advice is given to you dependent on which service you require. These are stated below. When established which service best suits you, an order is created on your behalf. This order will be put on your existing Ebuyer account once account details are verified, or if you are a new customer an account will be created for you.
Remote Services:Whilst our engineers will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control.
We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.
Systems Included:Our services include the following:
- All Windows operating systems
- Mac operating system
The total cost of your order will be the price of the services you order. All these will be set out clearly in your shopping basket before your order is submitted.
Once an order is created we will send you a confirmation e-mail, which will contain relevant details of the service ordered or received dependent on which service has been chosen.
Payment:Payment for the services can be made by any method shown on the Ebuyer’s website at the time you place your order. Payment shall be taken before the service is carried out. The date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
Payment is deducted when we process your order. Any refunds will be made to the credit or debit card used for purchase.
All prices and charges on this site are in UK pounds. They include any VAT payable.
Your right of cancellation:You have the right to a cooling off period in which you have the right to withdraw from the contract for any reason.
In the case of services, it ends 7 working days after the day the order was made. If you agree to the service beginning within the 7 days, the right to cancel ends when the service starts.
(Tech Support must ensure when they are on a call to a customer providing Remote Assistance that the customer is aware that they will or have been charged for the service.)
Warranty:All the Ebuyer.com services carry a 30 day warranty period on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.
Software Licenses:Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Assistance are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.
Liability Exclusions:We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
Ebuyer UK Ltd shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will Ebuyer UK Ltd be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Ebuyer UK Ltd has been advised of the possibility of damages or loss to persons or property. Ebuyer UK Ltd accepts no liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The client and Ebuyer UK Ltd agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Ebuyer UK Ltd option, additional attempts by Ebuyer UK Ltd to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Ebuyer UK Ltd services would be much greater if Ebuyer UK Ltd undertook more extensive liability.
Ebuyer UK Ltd accepts no responsibility or liability of failure by you to follow our reasonable advice, recommendations and instructions.
Ebuyer UK Ltd will not be responsible or liable for any losses you may suffer arising from your use of (or failure to use) any anti-virus software.
Ebuyer UK Ltd will not be responsible or liable for any loss that is not reasonably foreseeable.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
Legal Rights:The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to All Solutions Ltd.
Confidentiality:Ebuyer UK Ltd agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of Ebuyer UK Ltd subject to confidentiality agreements or as required by law.
We may record your conversations with our engineers for training or recording purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.
Disclaimer:Although all attempts are made to provide accurate, current and reliable information, you should recognise the possibility that errors may exist in the information available on this Web site. Ebuyer UK Ltd expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.
Before following any advice or installing any software or hardware recommended or mentioned on this site, you are strongly encouraged to do a full backup of your data and system. Ebuyer UK Ltd shall under no circumstances be responsible for data loss or system failure.
Services and products advertised on this site may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.
16. V12 Finance Terms & Conditions
Managing the costs of your purchase is now even easier with Ebuyer UK online finance. Our online finance option allows customers to buy now and pay later.
Finance options available:
The following finance option is available to Ebuyer customers, available on orders over £250.
In summary, the key features of this are as follows:
| Low Cost Classic Finance 36 Months | APR 19.9% (variable) |
|---|---|
|
For customers who prefer to opt for a more traditional credit package, our low cost classic finance options offer the ideal solution. 36 equal monthly payments at 19.9% APR.Classic finance is a no nonsense, straight forward, interest bearing personal loan which allows you to spread the cost of your purchase over 36 equal monthly payments, at a low rate of 19.9% APR. |
Order Value (Inc. delivery & VAT) £600.00 Deposit (10%) £60.00 Loan Amount £540.00 Charge for Credit £165.60 Balance Payable £705.60 36 monthly repayments of £19.60 Total payable £765.60 |
Note: When calculating the 10% deposit, the amount you pay may be slightly more than 10% as the figure is adjusted to give rounded loan amounts.
Please note that non-Direct Debit payments will be liable for charges.
Ebuyer UK are licensed credit brokers. Credit is subject to status and written quotations are available on request.
Frequently Asked Questions
There are a lot of questions surrounding online finance. Here are the most commonly asked questions:
How quickly will my application be processed?As long as your finance application is received between 9am and 8pm, Monday to Friday (excluding Bank and Public Holidays), 9am and 6pm on a Saturday, or 10am to 5pm on a Sunday, the majority of cases will be provided with a decision with minutes. If an application is made outside of these hours, a decision should be made the next working day. Once your application has been processed, a confirmation email will be sent.
My application has been approved, what happens next?Within your confirmation email, there will be a link to a downloadable version of your online credit agreement. Once downloaded, you must read the agreement carefully, sign the document and return it to our finance company. Ordered products will not be sent until a completed and signed credit agreement is returned and received by our finance company. Upon receiving the signed agreement, all ordered goods will be shipped. Please note: upon request a printed out, hard copy of your agreement can be sent and all agreements are supported with a copy of our terms and conditions.
Do you use Credit Scoring? What is Credit Scoring?Credit scoring is a process used by financial services companies to evaluate the credit risk of new applicants and will be used on your application for online finance with Ebuyer. Your credit score is based upon points received for each answer given on the application form such as age, income and occupation. These points, together with information obtained from credit reference agencies, make up your credit score. This process allows companies to produce consistent decisions thus ensuring all our applicants are treated equally and fairly. Please note: credit scoring does not discriminate on the grounds of sex, race, religion, disability or colour.
My application has been declined, why?As well as credit scoring, we also take into account a number of other factors including validation of certain application details, your identity, existing commitments and other information gained from credit reference agencies. Although we are unable to offer a specific reason why a credit agreement has been declined, the decision is predominantly based on one or a combination of the following factors:
- Your credit score (please note: every finance company will score you differently)
- Adverse credit reference agency information
- You are considered to be over committed
- You are under the age of 18
- Your existing account performance with other lender
Credit reference agencies hold various types of information, whether it is public information such as electoral roll, County Court Judgments and bankruptcies, or file information from other accounts you hold with them such as payment histories and outstanding balance amounts. Any request for credit, whether successful or not, will also be filed, although the result of the request is not recorded.
Can I obtain a copy of this information?Yes. If you would like to view this information, you should send a cheque for #2, made payable to the relevant company, along with details of all the addresses you have lived at over the past 6 years, to either:
- Consumer Help Desk Experian Limited, PO Box 8000, Nottingham, NG1 5GX or
- Equifax Department 1E, PO Box 3001, Glasgow, G81 2DT
You can also find out more information about credit scoring, credit decision making and obtaining copies of your information by visiting the above companies’ websites at www.experian.co.uk and www.equifax.co.uk. Upon receiving a copy of your information, if you believe the information to be incorrect, you can ask the agency to amend it.
Who is my finance agreement actually with?Ebuyer have sourced the best value finance products from a range of excellent providers renowned for their customer focus. Therefore, you can shop with peace of mind safe in the knowledge your finance agreement will be with on the UK’s leading finance houses.
If my application is denied, can I re-apply?Yes. Ebuyer realises circumstances change and being refused for credit in the past does not mean future applications will be unsuccessful. We do however advise you leave at least 6 months before applying again.
Is everyone eligible for Ebuyer UK Online Finance?In order to be eligible for Ebuyer UK online finance, you must be:
- Over the age of 18
- Work at least 16 hours a week or be retired with an income
- A resident of the United Kingdom and have lived in the UK for the last 3 years or more
Unfortunately, we cannot accept applications or offer online finance to residents of Eire. Homemakers are not excluded but must submit employment details of their spouse in order for your application to be considered.
My Order
Are there any restrictions on what items I can order?No there are no restrictions. However the order value must be £250.00 or more.
Can I make an amendment to my order?Once an order has been placed no amendments can be made. If you need to amend a completed order, you will need to cancel the initial order and a new order and finance agreement will need to be completed.
Can I request delivery to an alternative address?Unfortunately, to avoid fraudulent applications, we are unable to deliver goods to an alternative address. All goods will be shipped to the home address of the applicant. Ebuyer offers a range of delivery options, including flexible weekend packages, if this is more convenient for you.
What if I have to return a product?All returns are subject to Ebuyer’s standard returns policy. Details of our Returns Policy can be found by clicking here.
On items covered by a finance agreement that are returned after 28 calendar days, if a direct replacement is not available an equivalent item will be sent.
Who do I contact in regards to my Ebuyer UK online finance?All questions regarding your online finance can be directed to the V12 Finance team on 0844 844 4700 or operations@v12finance.com. For all information regarding order tracking or any questions relating to your order, please contact the Ebuyer Customer Support team on 0871 528 3300 or via the online Enote system.
Ebuyer (UK) LimitedHowden
East Yorkshire
DN14 7UW
VAT registration number 836 5923 00
